We want our customers to be completely satisfied with their purchase from Discount Golf World. In the instance that an item does need to be returned, please follow the steps listed below.
For most items, Discount Golf World offers a 30-day refund or merchandise exchange policy. All returns require a RA (return authorization) Number. **Holiday gift exceptions apply.
All items returned for either an exchange or refund must be returned in new condition - as received at delivery time. Clubs may not be returned after they have been hit/used. All bags, apparel or other accessories must have all tags intact and not removed or altered. All shoes must be sent back in the original box, and should be sent in an overbox to avoid damages to the original container.
If a used item is sent back to our returns department and received/processed by our store, it is subject to a 15% restocking fee. However, we do have the right to refuse an item based on its condition.
All products sold by Discount Golf World carry their full manufacturer warranties direct from the manufacturer. All warranty issues should be handled directly through the manufacturer. Normal wear and tear and or mis-use of items will not be covered under warranty nor are they eligible for return.
In the case that an item is delivered to you, and it is not the item that was ordered, please contact customer service and we will make arrangements to get the proper item to you.
In the rare event that your item arrives damaged or defective, please call our customer service staff at 1-866-411-4349.
Aside from custom orders, all items which are returned in the condition of which they were received will be eligible for refund or exchange. Clothing/shoes that have been worn (or have had their tags removed), equipment which has been used, etc. will not be accepted. If a customer attempts to return unacceptable items it will be shipped back to the customer at his/her expense and subject to a fee.
● Special order items which are canceled after shipment will be subject to a 25% restocking fee.
● No goods will be accepted without a RA Number.
Returning an item(s) off of our order can be accomplished in one of two ways. The first way is to give our customer service a call at 866-411-4349 and providing your order number or name that the order was placed under. At that point we will issue you a return authorization number (RA#) associated with the items that you are returning or exchanging.
The second way to initialize a return is to complete the online return form for a RA number. You can return your items by clicking the Order Status tab on DiscountGolfWorld.com and filling in the required information. When shipping your item(s) back please pack your return securely in the original packaging (if possible) and include your complete invoice with the package. We accept any shipping carrier, so it is the customer's choice on which company to use when shipping the package back to Discount Golf World. Write down your tracking number for future reference.
If you would like to set up a return or exchange, please call our customer service at 866-411-4349. At that point we will issue you a return authorization number (RA#) associated with the items that you are exchanging.
When shipping the item(s) back to you, please pack your return securely-in the original package (if possible)-and include your completed invoice in the package. We accept any shipping carrier, so it is the customer's choice on which company to use when shipping the package back to Discount Golf World. Write down your tracking number for future reference.
Once your return is received and inspected by our returns department a credit will be issued to the original form of payment (this process may take up to 72 hours after shipment delivery). Please note, depending upon processing time it may take approximately 7 days for the credit to be reflected on your account.
Please note that shipping fees are not included in your refund amount. On orders that originally received free shipping, the actual shipping charges for the returned items will be deducted from your refund. Exchange items will be shipped to you at our expense.