Customer Services

Company Information
Contact Information
Business Hours:
Monday-Friday 8:00 am - 6:00 pm CST
Saturday 9:00 am - 5:00 pm CST
Mailing Address:

Discount Golf World
2828 Broadway
Quincy, IL 62301

Phone Numbers:

Toll-Free: 1-866-411-4349
Local: (217) 222-8000

Email Addresses:

Sales: sales@DiscountGolfWorld.com
Customer Service: customerservice@DiscountGolfWorld.com
Webmaster: webmaster@DiscountGolfWorld.com

About Us

Overview

  • Golf equipment, apparel and accessory brick and mortar store and internet retailer.
  • In business since 2005
  • Located in Quincy, Illinois

Our History

As a division of 1st in Video-Music World, Discount Golf World is a golf retail store located in Quincy, Illinois. 1st in Video-Music World started as a brick and mortar stereo store in 1975. Over nearly four decades, 1st in Video-Music World has grown and evolved into a parent company that currently operates three divisions, each with their own local retail store and online eCommerce site. These companies are: Discount Golf World, Quincy Discount Travel, and the Internet Retail Top 500 member, 4ElectronicWarehouse.

Discount Golf World started in January of 2005 after founder Dennis Boudreau decided to try his hand in the Golf industry after 37 years in the electronics business and 21 years in the travel business. A month after the concept was born, Discount Golf World had its grand opening with a completely stocked golf store and a fully-functional website, DiscountGolfWorld.com.

All of our day-to-day operations are done in-house. From our online presence to our customer call center, to our order processing and distribution, every step is managed and executed internally. We pride ourselves on unique content creation, knowledgeable staff and close relationships with both our customers and our vendors.

We Have Everything You Need

Discount Golf World has succeeded in teaming up with every major golf brand in the industry, including : Adams, Adidas, Ashworth, Bridgestone Golf, Callaway, Cleveland, Club Glove, Cobra, Ecco, FootJoy, Mizuno, Mizzen+Main, New Balance, Nike, Oakley, Odyssey, Puma, Scotty Cameron, Srixon, Sun Mountain, TaylorMade, Titleist, Tour Edge and many more. Here in Quincy, we have several experts available to assist customers with all of their golf needs. We believe in providing our customers with exceptional support so they can choose the right equipment to improve both their game and overall enjoyment of the sport. For this reason, we’re fortunate to have a golf professional on staff able to provide lessons and fittings in-house using our Full Swing golf simulator or on the course.

What Drives Us

Occasionally our staff is asked how and why all of our divisions manage to fit together so well. The answer is simple: Passion. The founding company and the growth of each division have all stemmed from a true passion for each industry. It is often easier to describe each origin as a mere hobby; however, what may have once been a hobby has now transitioned into a business where the work we do is much more than an ordinary job. It is with this philosophy that we have continued to grow both professionally and personally. As a composition of several generations and a close-knit group of friends, we believe in cross-department development not only for the improvement of each division independently, but also for the success of the team.

There is a common phrase used within our organization to represent this passion. “When work becomes work, it is time to do something else.” By no means does this imply our jobs do not require hard work, but rather reiterates the importance of personal goals and behavior. We know the joy for the job our employees have is a direct correlation to their own success and the success of this business. Therefore, the culture here at Discount Golf World was designed to support one another on both a professional and a personal level.

Community Service

We pride ourselves on our service to the customer, but we also take great pride in service to our community. The role of community service and a strong faith help identify who we are as a company. Put those ideals together with an immense love of golf and you have an understanding of Discount Golf World, where there is nothing in golf we don’t do.

We Value Your Business

We want you to have the best possible online experience while shopping at DiscountGolfWorld.com. Our site is Hacker Safe Certified so you can be assured of a safe and secure online purchase. We hope you find what you’re looking for at DiscountGolfWorld.com, and if you want something that’s not in stock, we would be more than happy to order it for you. Thank you for shopping at Discount Golf World!

Authorized Dealer
Discount Golf World is an Authorized Retailer of every product we carry.

When making a purchase from Discount Golf World you can be assured that you are receiving quality merchandise that is supported by the manufacturer. There are four things that you can guarantee with every purchase from Discount Golf World.

1. All of our products come straight from the manufacturer.

When you buy from us you are receiving top quality, genuine products that come directly from the manufacturer. Buying products from independent dealers for a lower price is sometimes tempting, but you have no idea what kind of product you are getting. You will not receive any recreated or reproduced products from Discount Golf World. Clubs ordered with custom specifications will be done in the manufacturer's warehouse and shipped to you.

2. All of our products are brand new.

All of the products that we sell and brand new in the factory packaging and therefore not used.

3. All products can be serviced under the manufacturers warranty in our shop or by the brand manufacturer.

If you have problems with any of the equipment you buy from us, you can be assured that it will be handled under the full manufacturer's warranty for any repairs needed (depending on the warranty of the particular product).

4. All of our salesmen/customer service employees have been trained and receive updated information on all of our products.

Our staff is very well trained and experienced in both the products that we sell and the game of golf itself. They have received direct training from the manufacturer in order to help you our customer make an educated buy on any product from Discount Golf World.

Privacy Statement

Discount Golf World has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: DiscountGolfWorld.com

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.

Our site uses cookies to keep track of your shopping cart. We use cookies to save your password so you don't have to re-enter it each time you visit our site.

This site contains links to other sites. DiscountGolfWorld.com is not responsible for the privacy practices or the content of such Web sites.

Our site uses information request forms for customers to request information, products, and services. We collect visitor's contact information (like their name & email address). Contact information from the request forms is used to send orders and information about our products to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

  1. You can visit the following URL: http://www.DiscountGolfWorld.com

  2. Call the following telephone number: (866) 411-4349

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

  1. Email: customerservice@DiscountGolfWorld.com

  2. Call the following telephone number: (866) 411-4349

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Customer Service

Discount Golf World, 2828 Broadway Quincy, IL 62301

(866) 411-4349

customerservice@DiscountGolfWorld.com

Ordering Information
International Shipping

Unless otherwise specified, products from DiscountGolfWorld.com are not available for shipping outside of the United States.

  • Our dealer agreements do not allow us to ship internationally
  • Products purchased on this website cannot be exported out of the United States
  • We cannot process non-U.S. credit cards
Payment Options
Paying By Credit Card

We accept Master Card, Visa, Discover and American Express. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. All payment information is securely routed, processed, and secured with payment services by PayPal. Credit card orders can only be shipped to a verified address. For fastest order processing, we recommend having your order shipped to the billing address on your credit card. If you have your order shipped to an alternate shipping address, your order will have to go through additional verification process which could delay your order 24-48 business hours. At this time, Discount Golf World is unable to accept credit cards issued at banks outside of the US. For security and fraud protection reasons, we verify all account information when a purchase is made. Foreign banks cannot provide us with this information, therefore, we are unable to accept these cards.

Payment
PayPal
  • Choose to pay using your credit card, debit card, or bank account
  • Make secure purchases without revealing your credit card number or financial information
Payment
Price Matching Policy

If you have found a lower, delivered* price for the same item for in-stock merchandise from a reputable and verifiable authorized dealer, we will do our best to meet the price. Please call toll-free at 1-866-411-4349 to request a price match.

*delivered price includes any shipping charges or sales tax for any merchant who charges tax

**Coupons, certificates, and refurbished models are not applicable to price matches.

Quantity Limits & Website Errors

Discount Golf World may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same credit card, and also orders which use the same billing and/or shipping address. Notification will be sent to the e-mail and/or billing address provided should such change occur. We reserve the right to limit the quantities sold, including the right to limit or prohibit sales to dealers.

Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Discount Golf World reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Discount Golf World will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account

Shipping Options

95% of in-stock items ship the same day for orders placed before 2PM CST.

When ordering an item from DiscountGolfWorld.com that is in stock, as indicated on the product page by stating "In Stock" and "Ships Within 24 Hours," you can expect that that item to be available to ship within 1 business day. In stock items that are purchased with free our free budget ground shipping service may take additional time to ship as order placed with paid/upgraded shipping are processed as a priority. Most orders are shipped via FedEx or USPS. Tracking for orders can be found online and customers will receive tracking information by email. Track your order status here.

Free Budget Ground For orders over $49.99 and for promotions that allow for free shipping on all orders*.

Budget Ground Shipping is the standard delivery method for all orders shipped to the 48 contiguous states. Items shipped via Budget Ground will be shipped via the most economical carrier. Select oversized items do not qualify for free shipping and will incur a shipping charge. Personalized items including, but not limited to golf balls do not qualify for free shipping. Processing time for orders placed with budget ground: 1-3 business days. Delivery Time: Between 5 and 7 business days. Orders shipping outside the contiguous 48 States do not qualify for free shipping or freight.

USPS First Class Mail® Rate Calculated at Checkout on packages under 13 oz.

Items shipped via First Class Mail usually arrive in 3-5 business days from placing the order.

FedEx Home Delivery® Rate Calculated at Checkout on packages under 70 lbs.

Residential delivery in 1–5 days. FedEx Home Delivery service days are Tuesday-Saturday.

FedEx Ground® Rate Calculated at Checkout

Delivery in 1–5 business days. FedEx Ground Delivery service days are Monday-Friday.

FedEx Express Saver® Rate Calculated at Checkout

Order by 2pm CST to have in stock items arrive in 3 business days by 4:30 p.m. to most areas (by 7 p.m. to residences)

USPS Priority Mail® Rate Calculated at Checkout

Order by 2pm CST to have in stock items arrive in 3 business days by 4:30 p.m. to most areas (by 7 p.m. to residences)

FedEx 2Day® Rate alculated at Checkout

Order by 2pm CST to have in stock items arrive in in 2 business days by 4:30 p.m. to most areas (by 7 p.m. to residences). Saturday and Sunday do not qualify as business days. Orders shipped on Thurdsday will be delivered on Monday. Orders shipped on Friday will be delivered on Tuesday.

USPS Express Mail® Rate Calculated at Checkout

Order by 2pm CST to have in stock items guaranteed to arrive in an 1-2 business days.

FedEx Standard Overnight® Rate Calculated at Checkout

Order by 2pm CST to have in-stock items delivered the next business day by 3 p.m. to most areas. Saturday and Sunday do not qualify as business days. Orders shipped on Friday will be delivered on Monday. Special Saturday delivery may be available for use with FedEx Priority Overnight service. Please call our customer service center at 1-866-411-4349 to check for availability and pricing.

FedEx Priority Overnight® Rate Calculated at Checkout

Order by 2pm CST to have in-stock items delivered the next business day by 12 p.m. to most areas. Saturday and Sunday do not qualify as business days. Orders shipped on Friday will be delivered on Monday. Special Saturday delivery may be available for use with FedEx Priority Overnight service. Please call our customer service center at 1-866-411-4349 to check for availability and pricing.

 

If you have any questions about your shipping options or shipment times, please call us toll-free at 1-866-411-4349.

  • Items that are Out of Stock, On Order, Special Order and Pre-Order are not in stock and will ship once they arrive in our warehouse.
  • Occasionally we are out of stock of an item that is stated to be in stock. If this is the case you will be notified of the change. If a delay is inconvenient, please call us and we will issue you a refund.
  • Select over sized items do not qualify for free shipping and will incur a fixed shipping charge. Personalized items do not qualify for free shipping.
  • If you received damaged merchandise, please call us toll-free at 1-866-411-4349 to arrange an exchange.
  • All damaged items must be claimed through the FedEx damaged claims process. Most claims are processed within 7 business days and product is reshipped to the customer.
  • Missing or stolen deliveries must go through the proper shipping carrier claim process. This process can take up to 7 business days for the carrier to investigate the missing package. Once the investigation is closed, replacement product will be sent if necessary.
  • Any order returned to us undelivered will be credited back to the original purchase credit card less the cost of shipping on a pre-paid shipment.
  • In the event your shipment is delayed by adverse weather, we apologize and thank you for your patience, but please note that delivery charges are non-refundable and DiscountGolfWorld.com is not responsible for disruptions within the shipping companies' transportation network.
  • Our manufacturers prohibit us from shipping outside the US.
  • HI, AK do not qualify for free ground shipping.
After The Sale
FAQ
Q1: What is your return address?

A1: Please return all items to the following address, regardless of the return address on your original package: Discount Golf World, 2828 Broadway St. Quincy, IL 62301

Q2: What is the return period?

A2: For most items, Discount Golf World offers a 30-day refund or merchandise exchange policy. All returns require a RA (return authorization) number.

Q3: What is a RA Number?

A3: A Return Authorization Number is given to a customer when his/her item(s) is eligible for refund or exchange.

Q4: How do I obtain a RA Number?

A4: Upon completion of the online return process and indicating the reason for which you wish to return an item, you will receive a RA Number . You may also call customer service and a RA Number will be issued to you upon eligibility.

Q5: Are there any items which are non-returnable?

A5: All items returned for either an exchange or refund must be returned in new condition - as received at delivery time. Clubs may not be returned after they have been hit/used. All bags, apparel or other accessories must have all tags in tact and not removed or altered. All shoes must be sent back in the original box, and should be sent in an overbox to avoid damages to the original container.

Q6: What are your shipping and return policies?

A6: Apart from custom orders, all items which are returned in the condition of which they were received will be eligible for refund or exchange. Clothing/shoes that have been worn (or have had their tags removed), equipment which has been used, etc. will not be accepted. If a customer attempts to return unacceptable items it will be shipped back to the customer at his/her expense and subject to a fee.

● Special order items which are canceled after shipment will be subject to a 25% restocking fee.

● No goods will be accepted without a RA Number.

Q7: How can I return my purchase?

A7: To return an item or complete order for an exchange or refund, call us at 866-411-4349 to obtain a return authorization (RA) Number and send your return back to the below address. Please be sure to pack your return securely-in the original package (if possible) and include your completed invoice in the package. We accept any shipping carrier, so it is the customer's choice on which company to use when shipping the package back to Discount Golf World. Write down your tracking number for future reference.

Discount Golf World, 2828 Broadway St. Quincy, IL 62301

Q8: What is the preferred method (UPS, FedEx, USPS, other) when shipping an item back for refund/exchange?

A8: We do not have a preferred method on how the product comes back to us. However, we do recommend that the customer insures the product they are sending back and keeps the tracking number, as we are not responsible for any packages that are lost in transit to us.

Q9: What should I do if my order was damaged?

A9: All products sold by DGW carry their full manufacture warranties direct from the manufacturer. All warranty issues should be handled directly through the manufacturer. Normal wear and tear and or mis-use of items will not be covered under warranty nor are they eligible for return.

Q10: What should I do if the wrong item was shipped?

A10: In the case that an item is delivered to you, and it is not the item that was ordered, please contact customer service and we will make arrangements to get the proper item to you.

Q11: My refund amount and my purchase amount are not the same, why?

A11: Shipping fees are not included in your refund amount. On orders that originally received free shipping, the actual shipping charges for the returned items will be deducted from your refund. Exchange items will be shipped to you at our expense.

Q12: Will my exchange or return request ever be denied?

A12: All custom orders, i.e. Personalized or Custom Logoed Golf Balls or Custom Golf Clubs, are not available for return. All sales on these types of items are final. No goods will be accepted without a RA number. Items received without a RA number will be returned to the shipper at their expense.

Q13: How long does it take for me to get a refund?

A13: Once your return is received and inspected by our returns department a credit will be issued to the original form of payment (this process may take up to 48 hours after shipment delivery). Please note, depending upon processing time it may take up to 5 days for the credit to be reflected on your account.

Q14: How do I know my shoe size? Apparel size?

A14: Sizing guides are available with most apparel, accessory and shoe products on their corresponding product pages.

Q15: If I know I will purchase from your store again, can I receive store credit instead of setting up a refund/exchange?

A15: Absolutely. Store credit is given in the form of a gift certificate/reward dollars code that will be emailed to you. If you need help using the code that is emailed, we will be more than happy to help you apply it.

Order Status

Visit the following link and enter in your order number and zip code to get the status of your order. https://discountgolfworld.com/pages/order-status

If you are experiencing errors with this form, call us at 1-866-411-4349 or email customerservice@discountgolfworld.com.

NOTICE: Discount Golf World and its shipping distributors authorize you to use their tracking systems solely for user delivery purposes. Any other use of these tracking systems is strictly prohibited.

Returns/Exchange Policy
Discount Golf World Return Policy:

We want our customers to be completely satisfied with their purchase from Discount Golf World. In the instance that an item does need to be returned, please follow the steps listed below.

Return Period

For most items, Discount Golf World offers a 30-day refund or merchandise exchange policy. All returns require a RA (return authorization) Number. **Holiday gift exceptions apply.

Non-Returnable Items

All items returned for either an exchange or refund must be returned in new condition - as received at delivery time. Clubs may not be returned after they have been hit/used. All bags, apparel or other accessories must have all tags intact and not removed or altered. All shoes must be sent back in the original box, and should be sent in an overbox to avoid damages to the original container.

If a used item is sent back to our returns department and received/processed by our store, it is subject to a 15% restocking fee. However, we do have the right to refuse an item based on its condition.

Warranty Claims

All products sold by Discount Golf World carry their full manufacturer warranties direct from the manufacturer. All warranty issues should be handled directly through the manufacturer. Normal wear and tear and or mis-use of items will not be covered under warranty nor are they eligible for return.

Wrong Item Shipped

In the case that an item is delivered to you, and it is not the item that was ordered, please contact customer service and we will make arrangements to get the proper item to you.

Damaged/Defective Product Upon Arrival

In the rare event that your item arrives damaged or defective, please call our customer service staff at 1-866-411-4349.

Shipping and Return Policies

Aside from custom orders, all items which are returned in the condition of which they were received will be eligible for refund or exchange. Clothing/shoes that have been worn (or have had their tags removed), equipment which has been used, etc. will not be accepted. If a customer attempts to return unacceptable items it will be shipped back to the customer at his/her expense and subject to a fee.

● Special order items which are canceled after shipment will be subject to a 25% restocking fee.

● No goods will be accepted without a RA Number.

Returning or Exchanging an Item or Complete Purchase

If you would like to set up a return or exchange, please call our customer service at 866-411-4349. At that point we will issue you a RA# associated with the items that you are exchanging.

When shipping the item(s) back to you, please pack your return securely-in the original package (if possible)-and include your completed invoice in the package. We accept any shipping carrier, so it is the customer's choice on which company to use when shipping the package back to Discount Golf World. Write down your tracking number for future reference.

Processing

Once your return is received and inspected by our returns department a credit will be issued to the original form of payment (this process may take up to 48 hours after shipment delivery). Please note, depending upon processing time it may take up to 5 days for the credit to be reflected on your account.

Please note that shipping fees are not included in your refund amount. For exchanges, the customer will be responsible for the return shipping and the new item will be shipped to you at our expense.

To Top