Frequently Asked Questions
A1: Please return all items to the following address, regardless of the return address on your original package:
Discount Golf World, 2828 Broadway St. Quincy, IL 62301
A2: For most items, Discount Golf World offers a 30-day refund or merchandise exchange policy. All returns require a RA (return authorization) number.
A3: A Return Authorization Number is given to a customer when his/her item(s) is eligible for refund or exchange.
A4: Upon completion of the online return process and indicating the reason for which you wish to return an item, you will receive a RA Number . You may also call customer service and a RA Number will be issued to you upon eligibility.
A5: All items returned for either an exchange or refund must be returned in new condition - as received at delivery time. Clubs may not be returned after they have been hit/used. All bags, apparel or other accessories must have all tags in tact and not removed or altered. All shoes must be sent back in the original box, and should be sent in an overbox to avoid damages to the original container.
A6: Apart from custom orders, all items which are returned in the condition of which they were received will be eligible for refund or exchange. Clothing/shoes that have been worn (or have had their tags removed), equipment which has been used, etc. will not be accepted. If a customer attempts to return unacceptable items it will be shipped back to the customer at his/her expense and subject to a fee.
● Special order items which are canceled after shipment will be subject to a 25% restocking fee.
● No goods will be accepted without a RA Number.
A7: Complete the online return process for a RA Number. You can return your items by clicking the Order Status tab on DiscountGolfWorld.com and filling in the required information. Pack your return securely-in the original package (if possible)-and include your completed invoice in the package. We accept any shipping carrier, so it is the customer's choice on which company to use when shipping the package back to Discount Golf World. Write down your tracking number for future reference.
A8: We do not have a preferred method on how the product comes back to us. However, we do recommend that the customer insures the product they are sending back and keeps the tracking number, as we are not responsible for any packages that are lost in transit to us.
A9: All products sold by DGW carry their full manufacture warranties direct from the manufacturer. All warranty issues should be handled directly through the manufacturer. Normal wear and tear and or mis-use of items will not be covered under warranty nor are they eligible for return.
A10: In the case that an item is delivered to you, and it is not the item that was ordered, please contact customer service and we will make arrangements to get the proper item to you.
A11: Shipping fees are not included in your refund amount. On orders that originally received free shipping, the actual shipping charges for the returned items will be deducted from your refund. Exchange items will be shipped to you at our expense.
A12: All custom orders, i.e. Personalized or Custom Logoed Golf Balls and MyJoys Custom Golf Shoes, are not available for return. All sales on these types of items are final. No goods will be accepted without a RA number. Items received without a RA number will be returned to the shipper at their expense.
A13: Once your return is received and inspected by our returns department a credit will be issued to the original form of payment (this process may take up to 72 hours after shipment delivery). Please note, depending upon processing time it may take approximately 7 days for the credit to be reflected on your account.
A14: Sizing guides are available with most apparel, accessory and shoe products on their corresponding product pages..
A15: Absolutely. Store credit is given in the form of a gift certificate/reward dollars code that will be emailed to you. If you need help using the code that is emailed, we will be more than happy to help you apply it.